| What We Did: |
| The customer replaced their
paper and voice-based systems with an electronic
terminal and miniature printer, all powered by
JDN Systems software. |
| Orders are compiled
automatically by scanning a barcode on
demonstration product samples handled and chosen
by the customer. |
| Their customers now receive a
printed order confirmation with back-order
availability information before the salesperson
leaves the premises. |
| They now exchange data
directly with their head office order processing
system via a mobile phone data service. |
| System Benefits: |
- No more
laborious writing of order
sheets.
|
- No more
misheard or misread orders.
|
- No more
lengthy phone calls.
|
- Immediate
customer and supplier information
available to the salesperson.
|
- Reduced
telesales requirement.
|
- No more
incorrect or unfilled orders.
|
|
|
- The
salespeople are happy.
|
|
|
- Quality of
service has improved.
|
- The system
presents a greater 'swish' factor
to impress their customers.
|
|
| System Devices: |
| Cipher CPT-711 / Metrologic
ScanPal-2. |
| Citizen PD-04 miniature
printer. IrDA. |
| Nokia 6210 mobile phone.
High-speed data. |
| JDN Systems Software: CZWR1V8 |
| Future: |
| JDN Systems is currently
engaged in the development of next-generation
Sales Information tools to further empower the
corporate sales team. |
| |
